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FAQ

Refund Policy

We hope you love your towel! If you decide it’s not right for you and your adventures, you may return or exchange it within 60 days of purchase.

 

Exchanges

If you would like to exchange one towel for another, let us know. Email your order number and what you would like to exchange to: info@shoplavalinens.com or call us: 970.439.2590. We’ll provide a printable shipping label at no charge.

As soon as the towel you are exchanging is on its way back to us, we’ll send the replacement towel and wave the shipping cost.

 

Returns within the U.S.

If you would like to return your towel, email your order number and what you would like to return to: info@shoplavalinens.com or call us: 907.439.2590. We’ll provide a printable shipping label at no charge.

After we receive your return, we’ll refund your purchase.

 

International Returns

If you would like to return your towel, please email your order number and what you would like to return to: info@shoplavalinens.com or call us: 907.439.2590.

 Please note, you are responsible for return shipping charges.

If you would like us to provide a shipping label, we are happy to do so at cost. We will choose the most economical option and the shipping cost will be deducted from your refund.

If you choose to mail your return on your own, please purchase tracking and insurance. We are not able to refund a return if we do not receive it.

After we receive your return, we will refund your purchase.



Repair Policy

We aim to keep our products in circulation for as long as possible. Help us do so by choosing to repair your towels instead of sending them to the landfill. Or, if you’re done using your towel, send it to us and we’ll find a way to dispose of it as eco friendly as possible.

Defects:
We offer a one-year warranty on all defects in materials, craft-woman-ship, and product failures.

Start the warranty claims process by emailing a description and photo of the defect to us: info@shoplavalinens.com

Wear and Tear:
Some adventures are going be more rugged than others; we've got your back. We're happy to provide repairs for any normal wear and tear. Please note, you are responsible for shipping costs.

Start your towel repair process by emailing us a photo and description of the damage to info@shoplavalinens.com.

We reserve the right to determine that a product is beyond repair.


Shipping Terms

Shipping within the US
  • Free Economy Shipping (typically arrives within 5-8 business days).
  • $6 Flat Rate Shipping (typically arrives within 3-4 business days).
Free Expedited Shipping when you spend $150+ (will typically arrive within 3-4 business days).
   
Shipping to Canada
   
We offer a variety of shipping carriers and delivery speeds to choose from. Costs are calculated at checkout. 
   
A $13 flat rate is charged for shipping Sample Packs (typically arrives within 5-8 business days).
    
Shipping outside of the US & Canada
    
Please send us a note to talk through options and availability.
    
To learn more about our eco-friendly shipping materials, and what to do with them after you receive your Lava towels, click here

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