FAQ

While linen is a very durable material, it is not fond of heat. To keep your towels in tip-top condition for years to come: 

Washing

  • Machine wash on a gentle cycle with like colors.
  • Use a mild, eco-friendly detergent.

OR

  • Hand wash using a gentle swishing motion.
  • Make sure to mix the detergent in the water prior to adding the towels.
  • Do not twist or pull the linen.

Do not use bleach.

Do not use fabric softeners or dryer sheets. These may inhibit the absorbency of the towel.

Drying

Dry on low heat or hang to dry. If hanging to dry, resist wringing it out first as this may damage the fibers.

Instead, simply squeeze out the water using your hands without twisting the fabric.

If hanging outside to dry, do not hang in direct sun for long periods of time to avoid fading and deterioration of the fibers.

For stubborn stains:

Pre-treat the spot with Fels Naptha or a similar soap. (We suggest using Fels Naptha sparingly because it is not eco-friendly. However, it does wonders on stains that are otherwise impossible to get out.)

If you prefer to use a more eco-friendly option than Fels Naptha for stain removal, we suggest castile soap. 

Increase the water temperature to 60 degrees. At this temperature, the linen fibers should relax and release the stain. 

Tip: If using Fels Naptha, first soak the bar in a glass of warm water. Then rub the bar on the stain. Soaking the bar prior improves the soaps ability to penetrate the stain. 

We are very particular about the linen we source and how we construct your towels to ensure they last through your many years of adventures. By providing proper care, you will help ensure they do too!

As always, please let us know if you have any questions: info@shoplavalinens.com or call us: 970.439.2590.

Any tips for removing stains with eco friendly soaps, we'd love to hear them! We are continuing to test various soaps as well.

 

+ Refund Policy

We hope you love your towel! But if you decide it’s not right for you and your adventures, you may return or exchange it within 60 days of purchase.

Exchanges

If you would like to exchange one towel for another, let us know. Email your order number and what you would like to exchange to: info@shoplavalinens.com or call us: 970.439.2590. We’ll provide a printable shipping label at no charge.

As soon as the towel you are exchanging is on its way back to us, we’ll send the replacement towel and wave the shipping cost.

Returns within the U.S.

If you would like to return your towel, email your order number and what you would like to return to: info@shoplavalinens.com or call us: 907.439.2590. We’ll provide a printable shipping label at no charge.

After we receive your return, we’ll refund your purchase.

International Returns

If you would like to return your towel, please email your order number and what you would like to return to: info@shoplavalinens.com or call us: 907.439.2590.

 Please note, you are responsible for return shipping charges.

If you would like us to provide a shipping label, we are happy to do so at cost. We will choose the most economical option and the shipping cost will be deducted from your refund.

If you choose to mail your return on your own, please purchase tracking and insurance. We are not able to refund a return if we do not receive it.

After we receive your return, we will refund your purchase.



+ Repair Policy

We aim to keep our products in circulation for as long as possible. Help us do so by choosing to repair your towels instead of sending them to the landfill. Or, if you’re done using your towel, send it to us and we’ll find a way to dispose of it as eco friendly as possible.

Defects:
We offer a one-year warranty on all defects in materials, craft-woman-ship, and product failures.

Start the warranty claims process by emailing a description and photo of the defect to us: info@shoplavalinens.com

Wear and Tear:
Some adventures are going be more rugged than others; we've got your back. We're happy to provide repairs for any normal wear and tear. Please note, you are responsible for shipping costs.

Start your towel repair process by emailing us a photo and description of the damage to info@shoplavalinens.com.

We reserve the right to determine that a product is beyond repair.


+ Shipping Terms

We’re a small business. Therefore, we are not always able to offer free shipping. For all shipping within the US, we are happy to offer subsidized pricing. We pay some of the cost to take the full burden off of you!

Shipping within the U.S.
We offer USPS Ground Select ($3.95) and USPS Priority Mail ($7.95).
  • USPS Ground Select will typically arrive within 7-10 business days.
  • USPS Priority Mail will typically arrive within 2-3 business days.
All orders of $100 or more qualify for free USPS Priority Mail shipping.

Shipping outside of the US
We offer USPS and DHL Express shipping worldwide. Shipping charges are calculated at checkout.
All international orders of $250 or more qualify for free international shipping.